Utility template
Appointment reminder
The day before any appointment; the AI handles CHANGE and CANCEL replies.
Template body
Hi {{1}}, this is a reminder of your appointment at {{2}} on {{3}} at {{4}}. Reply CHANGE for another time or CANCEL if you can’t make it.Buttons: Confirm · Change
Variables and sample values
| Variable | Meaning | Sample for review |
|---|---|---|
| {{1}} | Customer name | Maya |
| {{2}} | Business | Glow Studio |
| {{3}} | Date | Thursday 24 Oct |
| {{4}} | Time | 4:00 PM |
Why it gets approved
Complete sentences around every variable, a clear action, no marketing language.
Submit it in three steps
- Copy the body above and keep the numbered variables exactly as they are.
- Add the sample values when Meta asks for examples; realistic samples are what reviewers check.
- Submit as Utility. In iChatUp this is one screen; approval usually takes minutes to a day.