Your hotel’s WhatsApp, answered and booked — even at 11 PM.
Guests message at night, on weekends, in season. Every unanswered “do you have a room this Saturday?” is a booking that went to the OTA or the hotel next door. iChatUp puts an AI employee on the WhatsApp number guests already use: it knows your rooms, rates and policies, checks availability, holds the room, collects the deposit and confirms — then tells you.
- Official WhatsApp Cloud API or Quick Connect
- Keep your number & your phone app
- Free for 7 days · no card
- Enquiries after hours and in peak season go unanswered for hours
- The same questions all day: rates, breakfast, check‑in time, parking, pets
- Double bookings and “I paid but nobody confirmed” conversations
iChatUp answers the moment the message arrives — from your own business memory — and takes the next step: books, captures, collects, escalates.
Built for hotels & resorts — not a generic chatbot.
Knows every room, rate and rule
Feed it your tariff sheet, website or a Google Sheet. It answers rates, inclusions, check‑in/out, cancellation and amenities consistently — in the guest’s language.
Real availability, real holds
A booking engine with room resources, dates and 30‑minute holds. No double bookings, no “let me check and call you back”.
Deposits collected, payments verified
Sends your payment link or QR, verifies the payment confirmation and only then confirms. Partial and full payments tracked.
Front desk stays in control
Every booking, guest and payment appears in your dashboard and Google Sheet; special requests and complaints are escalated to a human instantly.
What changes
- Enquiries answered in seconds at any hour
- Direct bookings instead of OTA commissions
- Fewer no‑shows thanks to deposits and confirmations
- Your team handles guests, not repetitive questions
Live in one coffee break.
Create your workspace (60 s), connect WhatsApp (QR or Meta’s official signup), then teach it your business:
- Paste your room types, tariffs, inclusions and policies (or connect a Google Sheet)
- Add your payment link or QR for deposits
- Connect the WhatsApp number on your signage and Google listing
Asked by hotels & resorts like you.
Can it handle seasonal rates and blackout dates?
Yes. Rates and availability come from your resources and calendar; blackout dates and special‑date pricing are supported, and you can change them any time.
What if a guest wants something unusual?
Anything it cannot answer confidently — a wedding block, a medical need, a complaint — is escalated to you with the full context, and it tells the guest a human will reply.
Does it work with the WhatsApp number on our Google Business listing?
Yes — connect that number via Quick Connect (scan a QR) or the official WhatsApp Cloud API. You keep using it on your phone.
Do we need a channel manager?
No. iChatUp manages its own availability for WhatsApp bookings; if you also sell on OTAs, keep your Google Sheet (Automator plan) as the shared source of truth.
What does it cost?
Every plan starts free for 7 days with no card. Then Starter at RM 85/month, Automator at RM 219/month with Google Sheets sync and a team inbox, or Marketer at RM 449/month with bulk campaigns on the official WhatsApp API — see pricing.
Put an AI employee on your WhatsApp.
Two minutes to connect. Seven days free. No card.