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Refund & Cancellation Policy

Subscriptions sold in Malaysia by Mozac Agency (202401002458) · Last updated: 8 September 2026 · 3 min read

This policy applies to every iChatUp plan bought on ichatup.my. It is written to meet the Consumer Protection (Electronic Trade Transactions) Regulations 2012 and forms part of our Terms of Service.

1. Free trial first

Every plan starts with a free 7-day trial of the full product. No card is taken. Nothing is charged automatically when the trial ends — the assistant simply pauses until you choose a plan. Use the trial to check that the answers meet your standard before paying anything.

2. Monthly subscriptions

Plans are billed monthly in advance in Malaysian Ringgit through a Malaysian payment gateway. You receive an invoice by e-mail for each payment.

3. 7-day money-back guarantee

If you subscribe for the first time and decide within 7 days of the first payment that the Service is not for you, tell us and we will refund that payment in full. Refunds are not available when:

  • the request is made more than 7 days after the first payment, or for a renewal payment;
  • the account was suspended or closed for breaking the acceptable-use rules (for example sending spam);
  • the refund would be for a month already substantially used for bulk campaigns on the Marketer plan.

4. Onboarding support add-on

The one-time onboarding add-on is refundable in full if you cancel before the setup session has started. Once the session has started it is non-refundable.

5. How to request a refund

Message us on WhatsApp at +91 79970 01700 or e-mail basit@mozac.my from your account e-mail with your workspace name and, if you like, a line on what did not work — it helps us improve. Approved refunds are returned to the original payment method within 7 business days; your bank or card issuer may take a few more days to show it.

6. Cancellation

Cancel any time from your dashboard — no calls, no forms. Your workspace keeps its plan until the end of the period already paid for, and no further charges are made. We do not pro-rate partial months. Your data stays available for export for 30 days after cancellation and is then deleted in line with the Privacy Notice.

7. Your statutory rights

Nothing in this policy limits the rights you have as a consumer under the Consumer Protection Act 1999.