Payment Policy

Payments collected in Malaysia by Mozac Agency (202401002458) · Last updated: 27 September 2026 · 3 min read

1. Who you pay

You pay Mozac Agency, the seller of record for every purchase made on ichatup.my. The name on your bank or card statement is ours or our payment gateway’s.

2. Prices and currency

All prices are in Malaysian Ringgit (MYR) and are shown on the pricing page. The price shown is the price you pay for the plan each month; where a Malaysian tax applies it is stated on your receipt. A price change never applies to a period you have already paid for.

3. What you are charged for

Monthly plans (Starter, Automator, Marketer) — billed monthly in advance, renewing automatically each month until you cancel.
Onboarding support — a one-time payment, only if you choose to buy it.

The 7-day free trial needs no card and is never converted to a paid plan automatically. You are charged only after you choose a plan yourself.

WhatsApp template-message fees charged by Meta (Marketer plan, official Cloud API) are billed by Meta directly to your own Meta account. They are not collected by us.

4. Payment methods

Payments are processed by Curlec by Razorpay, a payment gateway licensed in Malaysia. You can pay with the methods offered at checkout, which include credit and debit cards and FPX online banking. We do not accept cash or cheques.

5. Security of your payment details

You enter your card or bank details on the payment gateway’s secure checkout. They go directly to the gateway; they never pass through or get stored on our servers, and we cannot see them. See the Security Policy.

6. Receipts

A receipt is sent to your account e-mail for every payment, and your payments are listed in your dashboard under Subscription. If you need a receipt in your company’s name, tell us before you pay or write to basit@mozac.my.

7. Failed or declined payments

If a renewal payment fails, the payment gateway tries again and notifies you. If the payment still cannot be collected, your plan is paused: the AI assistant stops replying, and your data is kept. Your plan resumes as soon as a payment succeeds. We do not charge late fees.

8. Cancelling

You can cancel from your dashboard at any time. Your plan stays active until the end of the month you have paid for and you are not charged again. Refunds are covered by the Refund & Cancellation Policy.

9. Disputes

If you see a charge you do not recognise, contact us first at basit@mozac.my — we answer within 2 business days and correct genuine errors in full.