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Changelog

What shipped, dated.

Every product update, in plain words, newest first. Dates are the day the change went live in the codebase.

  1. Contact uploads that just work

    • Spreadsheet uploads find the sheet that holds the phone numbers, skip title rows and stream large workbooks.
    • Owner alerts on the official API always find a route that lands — an approved template or a linked device.

  2. Front Desk: reviews, loyalty and insights

    • Review funnel: happy customers get your Google review link; unhappy ones get a named person and you get an alert.
    • Loyalty rewards driven by visit counts (“5th visit free”), “Log a visit” from the counter, and insights per moment.
    • Design your own customer form, QR self check‑in, save to contacts and send a welcome on save.

  3. Broadcasts: every blank filled per person

    • Fill template variables for each recipient from a spreadsheet column, right in the broadcast builder.

  4. Front Desk launches

    • Counter console: find or add a customer and send a moment in one tap, with consent captured.
    • Journeys: welcome on add, nightly win‑back for quiet customers, a readable send log.
    • Moment API with idempotency and recipes, so your POS or booking tool can trigger messages.

  5. Broadcast suite, round two

    • Retries, spending limits per broadcast, button analytics, automations, opt‑in keywords, a template gallery and a public API.
    • Honest delivery: the report says why Meta did not deliver, test sends report real delivery, reports keep updating.

  6. Broadcasts and contacts

    • Full address book, audience segmentation, broadcast builder, per‑recipient tracking, delivery ticks and auto‑pacing inside Meta’s limits.

  7. Tell your AI what to fix

    • In‑product trainer edits the AI’s knowledge in place, with one‑click undo.
    • “Check my AI” audits your memory with one‑click fixes; “What my AI knows” is a readable document of every fact.
    • Dispute detection: when a customer argues with an answer, you hear about it.

  8. Security hardening

    • Tenant isolation review, fail‑closed secrets, payment replay protection, SSRF and XSS fixes, login hardening.

  9. Reply accuracy engine

    • Every reply is fact‑checked against your business facts before it is sent; the AI answers from your facts, never from its own memory.
    • “Why this answer?” on every AI reply; “Wrong answer?” turns a correction into a permanent fact.
    • Nightly AI accuracy score per business; an alarm when the AI provider refuses requests; measured cost per message.
    • Replies formatted for WhatsApp, practice mode, a “Not delivered” list with send‑again, and the AI can send your own files (brochure, menu, price list, photos).
    • The AI answers at every hour; opening hours describe the team. Times shown on the owner’s own clock.
    • Webhooks: send leads, bookings and payments to your own tools with one web address.

  10. Owner alerts and Malaysian accounts

    • Editable WhatsApp alerts to the owner for every moment that matters.
    • Malaysian accounts speak DuitNow and RM, with +60 numbers and Kuala Lumpur time; ichatup.my goes live.

  11. Country licensee foundation

    • iChatUp in Malaysia on ichatup.my with local billing, legal pages and hreflang; accounts directory and signup digest.

  12. Three plans

    • Starter answers, Automator runs operations, Marketer sells — every plan starts with a free 7‑day trial.

  13. A global site

    • Prices shown automatically in the visitor’s local currency; worldwide copy; a full /features page.

  14. Honest handoff

    • Manual replies labelled by sender; replies from the phone app labelled “Team” and they take over flagged chats; the AI resumes when you enable it.
    • Send failures tell the truth; flags can be resolved in one click.

  15. Simple mode and voice

    • Paste your whole business in one box — the AI answers from it.
    • “Test my AI”: the mock‑customer exam; voice replies for customers who talk; tap‑to‑pay UPI links in chat for India.

  16. Setup Assistant

    • The AI interviews the owner — tap‑to‑answer setup; burst aggregation and memory fixes for better replies.

  17. Official WhatsApp API feature set

    • Message templates synced with Meta, 24‑hour‑window handling, number health checks, campaigns, auto follow‑ups, weekly digest, voice‑note transcription, delivery truth.

  18. New public site and onboarding

    • Rebuilt homepage, pricing, industry and use‑case pages, guides; a five‑step onboarding with connect‑in‑place and live preview.
    • Channel‑aware routing: replies leave on the channel the customer used (official API or linked device).

Want something built? Tell us on WhatsApp — founding customers shape the roadmap.